Refund Policy

Cancellation and other policies governing the Site and the Venture

Project Delivery and Handover

Any project started by Mind Webs Ventures or its associates will be provided with a timeline of operation and delivery before the initiation and in-case there is any requirement of extension, will be discussed with the project party beforehand.

Once the deadline is over or the project is delivered, which ever arrives earlier, Mind Webs Ventures will publish the product and provide with the access details to the project party and/or its associates. Once done, Mind Webs Ventures will expect the completion of the payment before the final handover of the project.

If the payment is not completed within one week of handover, Mind Webs will block access from the internet or the application, and after one month of sustained dues, the site or the application might be taken down.

The project code will be retained by Mind Webs Ventures, however if the project party wants to obtain the code, they will have to bear an additional 40% of the total development, design, and miscellaneous one-time charges.


Cancellations & Refund Policy

Any non-tangible product (software or application) purchased is not refundable once is deployed and tangible products (hardwware and/or infrastructure) is replacable withing 10 days of delivery of the same.

Server, Domain and Hosting Charges are non-refundable and non-transferable. Once purchased, won't be refunded incase of lack of activity.

Any complete product like E-Learning Platforms, Store Admin are completely prepaid and have to be paid upfront before delivery of the product. Mind Webs Ventures reserves the right to take down the service if the full payment of the product is not made within stipulated time.


Maintenance Policy

For any project beyond the development period, the basic maintenance for one year from the initiation of project is free of cost. This includes any bug in the code, domain management and hosting management. This does not include any feature addition or change.

For any change in feature beyond the initial drafting of feature list after project deliver will incur charges as per the feature requested and discussed. No additional change will be entertained after the closure of the development of the project unless discussed before the initiation of the development.

After the first year, an additional maintenance charges will be required apart from the hosting and other service charges which will be informed during the first project deployment and configuration.


Support Policy

After the project is deployed and the handover (i.e., Demonstration and access delegation to the client) is done, the project party will be provided with two on call support during the first two months and single on call support for the next four months.

On call support consists of Feature Queries, Demos and re-tutorial, re-configuration, access generation, bug reporting and other queries related to the product.

Beyond six months, till the project or product lies under the maintenance of Mind Webs Ventures, up till one year of production, the client is requested to mail their queries, or else request for additional support packages.

From the second year onwards, the project party will be provided with 6 on call support for the entire year for free along with the basic maintenance package which is bundled with the services. If they require more support quota, please refer below for the additional support charges.

On-call Support Timings: 11 AM to 8 PM (Mon – Fri)

For normal queries, mail or message two days prior to fix the call. For bug reporting, error, or loss of access, call right away during the provided hours


Additional Support & Maintenance Charges

  • 1 Additional On-Call Support – INR 1,500/- per month.
  • 2 Additional On-Call Support – INR 2,500/- per month.
  • 3 Additional On-Call Support – INR 3,500/- per year.
  • 6 Additional On-Call Support – INR 6,500/- per year.

Want more or require 24x7 support for your product? Please drop a mail to [email protected] for quotation.